Dedicated Client Service Plans

Dedicated Support: Get the help you need

Growing a brand and a business is a continual process, so we work with most of our clients on an ongoing basis. Our support plans, are tailored to fit your specific needs — make us your own in-house creative team who is on hand and ready to jump in when you need it.

Whether you need help with website maintenance or you’re looking for ongoing design work, digital strategy and consulting, or simply a trusted expert to optimize and publish your new blog posts, we’ve got your back.

A monthly retainer plan allows us to dedicate the necessary time and resources for you on a regularly scheduled basis to guarantee our availability.

Benefits

  • Guaranteed Availability: Time is reserved for your in our monthly schedule.
  • Priority Service: Your needs are top priority over non-retained work requests.
  • Flexibility: Use our retained support for anything you need, from simple website updates up to high level strategic advice.

Essentials

$ 99

per month

Essentials Maintenance Plan

  • WP Core & Plugin Software Updates (Weekdays)
  • Daily Off-Site Backups
  • Daily Front-end Security Scans
  • Malware Cleanup
  • Video Tutorials
  • No contract. Cancel anytime.
  • Additional Support: $150/hr
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SMART

$ 159

per month

Website Care Plan

  • WP Core & Plugin Software Updates (Weekdays)
  • Daily Off-Site Backups
  • Email Support
  • Daily Front-end & Server-side Security Scans
  • Malware Cleanup
  • UNLIMITED Support Tasks
    (30 mins or less per task)
  • Video Tutorials
  • Monthly Report
  • No contract. Cancel anytime.
  • Additional Support: $150/hr
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SMARTERMost Popular

$ 359

per month

Strategic Growth Plan

  • Everything included in
    the Smart Plan PLUS:
  • Monthly Strategy Session:
    We review website performance, talk about your business goals and lay out the path to help you use your website to achieve them. In addition, these sessions are often used for online screen-sharing, small updates or providing training.
  • Optional add-ons*
    Any of our creative services listed below
  • No contract. Cancel anytime.
  • Additional Support: $150/hr
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SMARTist

$ 1500

per month

Custom Tailored to Your Needs

  • Everything included in the Smarter Plan PLUS a combination of services* to suit your unique needs.
  • *Social Media Management
  • *Content Marketing
  • *Email Marketing
  • *Graphic Design
  • No contract. Cancel anytime.
  • Additional Support: $150/hr
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*Services that may be added to your custom tailored plan include but are not limited to:

  • Strategy & Consulting
  • Branding
  • Graphic Design
  • eBooks
  • Copywriting
  • Email Campaigns
  • Landing Pages
  • Social Media Management
  • Social Media Campaigns and Advertising
  • Marketing Automation
  • Podcasting

Sample SMARTist plan:

  • Website Care Plan included
  • Monthly strategy session
  • Podcast Production
  • Facebook Ad management (exclusive of network advertising fees)
  • Social media content curation, post scheduling & channel management (Twitter, Facebook, LinkedIn)
  • Email Marketing: 1 monthly email newsletter digest
  • Monthly analytics review

Practice Safe Site

Your Website Is Critical To Your Business

You have a website that is crucial to your business. It generates leads, customers and revenue (or at least it should). It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you.

It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

All Software Is Vulnerable

Software needs updating. All software. Including the software that powers your website. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.

Take Advantage of New Strategies: Your competitors are innovating with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack.

Do It Yourself?

Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.

FAQs

What is a small task and are they really unlimited?

YES,  you can submit an unlimited number of small tasks. Individual tasks are limited to approximately half an hour each but there’s no limit on the number of tasks you can send us. We can make content updates, theme or stylesheet adjustments, add new plugins, configure forms and much more. From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes.

What if my task takes longer than 30 minutes?

If we estimate a task to take more than 30 minutes, we’ll provide a quote for your approval.

What happens if my website goes down, is hacked, breaks, etc?

The whole purpose of our client plans is preventative care, so we work hard to prevent anything from happening. However, in the case something does happen and your website needs emergency attention, we will be on it, communicating with the web hosting company on your behalf.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

How do I submit a support request for my website?

You simply send us an email with clear questions, instructions or issues and we get straight to work and let you know when it’s done. We strive to complete all tasks within 8 business hours but it usually happens MUCH faster.

What if I need something outside the plans?

If you have a task that is beyond what is included in your plan, we will provide a quote for your approval.

Can I use my own web hosting?

Yes, although we prefer to use our recommended providers. We’ll review your web hosting and talk to your hosting company to make sure it will fit your needs.

If you wish to move your site to our preferred hosting provider, we offer migration for a one-off fee of $200.

How do consulting calls work?

Consulting & Training

Consulting calls are conducted via phone, skype, gotomeeting or similar. We review website performance, talk about your business goals and lay out the path to help you use your website to achieve them. In addition, these sessions are often used for online screen-sharing small updates or providing training.

You simply book your consultation via our online calendar and we’ll be ready with the agenda to make the most out of our call.

 

How does billing work?

Your Credit Card or PayPal account will be charged automatically at the start of each month. Automatic billing via Credit Card keeps our admin overheads low and allows us to offer you the best price on our services.

Can I really cancel any time?

Absolutely. We would hate to see you go but we don’t want to lock anyone in or hold your website hostage. Request a cancellation via email to [email protected], and we will immediately stop the next payment.

Does the monthly time rollover?

Like a lawyer’s retainer, the monthly time is there for you every month to reserve our time and resources, therefore it does not rollover.

My website was not built by Orange Star, can I still be on a client plan?

Although these plans are for sites we build or re-design, we welcome clients who are looking for a deciated, long term relationship.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee to be determined.